8 Keys to Good Customer Service

If you have the keys to good customer service, you have access to minds and hearts of customers. It isn't hard to learn these key principles... the proof of the pudding is in the eating! Talk is cheap as they say.

Let me share with you what I consider the 8 keys to good customer service, and what it takes to actually make it happen!

1. Positive Attitude

"To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it." (Unknown)

A positive attitude is a 'can do' attitude. It's deciding to do whatever it takes to help the customer, and not hide behind excuses, non-existing policies, other colleagues. I wish I could say that a positive attitude is trainable, but it starts with a natural desire to help people. The goal is to find people with such a desire, and eleminate those who demonstrate a lack of desire. This is the key that unlocks all other keys to good customer service!

2. Keep your Promises

"Well done is better than well said." (Benjamin Franklin)

If you promise something to your customer, keep that promise. Not keeping a promise to a customer feels like betrayal to customers, and once betrayed they won't trust you again. Adopt a method of keeping track of your promises, and do regular checks on the progress you made on delivering what you promised.